Last updated: November 2026
BizMitra – AI Business Manager ("BizMitra", "we", "us") is a product of Trade Axis International, Thane, Maharashtra, India. BizMitra is an app for business owners (for example clinics, salons and coaching centres). It answers the business's WhatsApp enquiries with an AI assistant, books appointments and reminds the owner about leads.
What we collect
- Owner account: email address and password (stored only as a secure hash).
- Business details: business name, industry, timings, services and other information the owner types in.
- Customer conversations: WhatsApp messages sent to the business, the customer's phone number and WhatsApp profile name, and details the customer shares (such as name, preferred date or reason for visit).
- Appointments booked through the app.
- Device token used only to send push notifications to the owner's phone.
- Subscription status. Payments are handled by Razorpay; we never see or store card, UPI or bank details.
How we use it
- To reply to the business's customers on WhatsApp and book appointments.
- To show leads and conversations to the business owner and send them alerts.
- To manage the subscription and provide support.
We do not sell data and do not use it for advertising.
Who processes the data
- Meta (WhatsApp Business Platform) – delivers the WhatsApp messages.
- Amazon Web Services – cloud hosting and the AI model that writes replies. AWS does not use this data to train its models.
- Razorpay – subscription payments.
- Google Firebase – push notifications.
Security
All traffic is encrypted (HTTPS). Each business can see only its own data.
Retention and deletion
Data is kept while the account exists. The owner can delete the account and all its data at any time from the app (Settings → Delete account) or as described on the account deletion page. Deletion is permanent.
Customers of a business who want their conversation deleted can reply STOP to stop messages, and can ask the business or us to delete their data.
Children
BizMitra is meant for business owners and is not directed at children.
Changes
We will update this page if this policy changes.
Contact
Trade Axis International, Dombivli East, Thane, Maharashtra 421203, India. Email: tradeaxisinternational.info@gmail.com